If you walked into your local car dealer and requested a 30,000-mile maintenance service, is it safe to assume that the dealer will follow manufacturer guidelines when servicing your car? Should the dealer "only" follow manufacturer guidelines? Can they bend the guidelines...?
Here's a recent and ...Read More
When a person gets sick, they will go to a doctor. In many cases, after stabilizing a patient in an emergency room, the doctor will then refer them to a specialist that is better equipped to deal with their specific problem. The same thing can ...Read More
If there is one thing that is constantly being researched on the internet it is how to improve the customer service of a business. That said; this article is in reference to the auto repair shops and how they can improve their customer service.
Customers visit ...Read More